The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Consumer Complaints
Adult Residential Facility Complaints
Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.
Alcoholic Beverages Complaints
Programs that accept and, where possible, attempt to resolve complaints regarding the content, labeling, manufacture, importation, distribution or sale of alcoholic beverages.
Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide child care services. Included are complaints concerning licensing, cleanliness and safety of homes or facilities, treatment of children, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of child care providers.
Programs that accept and, where possible, attempt to resolve complaints regarding debt collection practices, misrepresentation, fraud, impersonation of government or law enforcement officials, unethical or improper conduct of personnel or other inappropriate business practices of collection agencies or repossessors.
Programs that accept and, where possible, attempt to resolve complaints regarding licensing; failure to complete work; poor workmanship; violation of codes relating to building, safety, and labor, truth in lending or mechanic's liens; excessive fees; unethical or improper conduct or other inappropriate business practices of building contractors. These programs may also seek to address the issue of construction-related damage through property repairs or other forms of reparation.
Government Complaints/Government Ombudsman Offices
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.
Programs that accept and, where possible, attempt to resolve complaints regarding violations by health plans, health clearinghouses, pharmacies, hospitals and other health care providers of the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 that address the use of personal medical information or the portability of health care coverage. Complaints may address violations involving patient access to their medical records, notification of patients regarding privacy practices, limits on use of personal medical information, confidential communication upon the request of patients or exclusion from insurance because of pre-existing health conditions.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, services, unethical or improper conduct of personnel or other inappropriate business practices of companies that sell insurance or settle insurance claims.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.
Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending or truth in real estate laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of mortgage companies.
Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, violation of truth in real estate laws, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of real estate companies.
Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.